Application Maintenance and Support
Appulse Application Maintenance and Support (AMS) service is designed and equipped to help enterprises maximize the value from business-critical technology investments made in the past. We use our time-tested global delivery model for seamless application maintenance which lets you concentrate on your core business processes.Our application maintenance processes ensure that your systems remain flexible and evolve with your business. This approach enables you to reduce the time you spend maintaining the existing process, and help you focus on new IT functionalities and improvements. Our services includes:
- Corrective Maintenance in which we build minor and major modifications for your IT systems as well as production support
- Proactive Maintenance which is the next step, and involved taking a long term approach to software maintenance focusing on the functionality and stability of the overall systems.
Our Application Support and Helpdesk services offer 24 by 7, 365 days support for all your existing IT systems. This includes Level 1, 2 and 3 Support depending upon your business needs. This coupled with the defined Service Level Agreements on answering a call, first response to the call, and actual problem resolution help you make your support more predictable, and offer better services to your clients.
Our Application Management and Support (AMS) solutions gives you the following benefits:
- Significant reduction of maintenance costs
- Lowered risks and increased predictability
- Timely release of enhancements
- Enhance your application performance
- Portfolio Analysis and Optimization
- Application maintenance feasibility analysis
- Application Maintenance and Administration
- Application Enhancement
- Performance Tuning
- Functional/Technical Support
If you are looking for a partner to maintain and support your existing applications with SLAs, Contact Us.